With a view to achieving greater heights through implementation in letters and spirit of the devised processes thereby ensuring functional transparency while keeping in view the Missions, Vision and Objectives including Smart Goals of the Company as also the future competition in the Electricity Industry, the Company has applied for ISO 9001:2008 Certification so that best practices can be followed thereby resulting into good governance and consumer-friendly image of the Company.

The Company had obtained ISO Standard 9001:2000 Certification on 23^rd December, 2008 for all Circle/Division/Sub Division Offices (in 2007, the Certification was obtained for its Corporate Office and Mehsana and Sabarmati Circle Offices) from Bureau Veritas Certification (India) Private Limited (an authority for ISO 9001:2000 Certification) for "Management and Performance Enhancement of Electricity Distribution Operations".

Now, the Company has obtained upgraded ISO Standard 9001:2008 Certification on 11^th November, 2010.

The Company has built a good Quality Management System where each and every activity is clearly defined and documented, ensuring employee participation in management decision making resulting in to achievement of "Customer satisfaction through service excellence", the goal of the Company. UGVCL, now equipped with upgraded ISO Certification, is able to meet with the expectations of its customers and all stakeholders through continual improvement, excellent services and deployment of policies.